Privacy Statement │ Legal Notice
Collection of Personal Information
When we need information that personally identifies you or allows us to contact you we may collect it either by using specific on-line forms on our web site, via the mobile application, through our partner website or our service portal. Your information collected includes your name, address (this might be your home address and/or the address where our services are being used), e-mail address, telephone number, location data and company name. We may also collect information which enables us to provide the service in question, such as photos you may take from your premises. We may also collect information generated from your use of our services. We do not collect any sensitive personal data. The connection of the on-line forms is not protected with any encryption program, so please do not send any sensitive information though the on-line forms.
Helvar's website uses HubSpot cookies provided by HubSpot, Inc to adjust the way we communicate and the contents to the visitors and subscribers of this website. The cookies collect data about how users use our site. We use the data collected with these cookies to compile reports and to improve our website. The cookies collect anonymized data, such as the number of people visiting our site, how they got to our site and which web pages they visited. Further information about HubSpot cookies can be found at HubSpot’s privacy statement.
Helvar's website uses the “Custom Audiences” remarketing service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). This service allows us to advertise our products and services to the visitors of our website in a targeted fashion by displaying personalized, interest-based Facebook ads to the website’s visitors, when they use the Facebook social network. The remarketing tag provided by Facebook is integrated on the website to implement this service. Further information on this service can be found in the privacy statement of Facebook. If you do not wish the Custom Audiences software to collect data about you, you can deactivate this service.
This tag establishes a direct connection to the Facebook servers when you visit our website. It allows the Facebook server to record which of our webpages you have visited. Facebook allocates this information to your personal Facebook user account. Additional information regarding the collection and utilization of your data by Facebook, your rights in relation to these data and the possibilities to protect your privacy can be found in the privacy statement of Facebook. If you do not want Facebook to assign this information directly to your Facebook user account, you can deactivate the “Custom Audiences” remarketing service. You must be logged in at Facebook to do so.
Use of Personal Information
We may process your personal information for the following purposes:
- To manage our customer relations and to provide you the best possible customer service.
- To deliver services, such as newsletters, training or support your request or purchase.
- To conduct marketing campaigns and/or market studies.
- To allow you access to limited entry areas of our site as appropriate.
- To alert you to product upgrades, updated information and other services from Helvar, if you so request.
- To maintain and develop our products and/or services and create added value in our business.
We only process your personal information when we have a legitimate interest in doing so (for example, in order to deliver the service that you have requested) or when there is another legal basis for the processing of your personal data, such as when you have given your consent to the processing or if the processing is necessary for the performance of a contract to which you are a party.
We occasionally hire other companies to provide services including mailing. We will only provide those companies with the information to deliver the service, and they are prohibited from using that information for any other purpose. Helvar may disclose your personal information a) if it is necessary to conform to the law or comply with legal process served on Helvar or b) if required by competent authorities. We may transfer personal data to other Helvar group companies and service providers that process data on behalf of us.
We may transfer the personal data we collect about you to countries other than the country in which the data were originally collected, including to countries outside the EU or the EEA. The laws of those countries may not have the same level of data protection as the country in which you initially provided the data. If we transfer your personal data to other countries, we will protect that data as described in this Privacy Statement and in accordance with the applicable law. We will take all appropriate safeguards to protect your personal data. If you wish for more information on these safeguards, please send a message to email@example.com to contact the liaison officer of data protection matters.
When processing the personal data we carry out the technical and organisational measures necessary for securing personal data against unauthorised access, against accidental or unlawful destruction, manipulation, disclosure and transfer and against other unlawful processing.
Control of Personal Information
When you give us personal information, Helvar does not share that information with third parties without your consent apart from the limited exceptions already listed. The data will only be used for the purposes shown above.
We will only retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Statement that are in relation with you being our customer, for example. We may nevertheless retain certain personal data for the period needed for us to comply with our legal obligations or to resolve disputes.
The controller of your personal data is Helvar Oy Ab in Finland (address: Keilaranta 5, FI-02150 Espoo, Finland). You may contact the liaison officer of data protection matters by sending a message to firstname.lastname@example.org.
As a data subject every person whose personal information we have collected has the rights set forth in the General Data Protection Regulation (the "GDPR").
Every data subject shall have the right to access any information which concerns him or her. In accordance with the GDPR it is possible to rectify, erase or supplement any personal data processed by us, which is erroneous, unnecessary, incomplete or obsolete. The data subject may, in certain circumstances, have the right to request the transfer of data to another company or the restriction of processing. Additionally, the data subject may have the right to object the processing. The provision of personal data may, however, in certain circumstances be a necessary requirement for the use of the services. Helvar reserves the right to suspend the provision of services or to prevent access to the services if the data subject fails to provide necessary data or requires its deletion.
You also have the right to object to processing of personal data for purposes of direct advertising, distance selling or other direct marketing. Every data subject also has the right to lodge a complaint with a supervisory authority.
All requests relating to these rights should be directed to email@example.com.