Privacy Statement

Privacy Statement  Legal Notice

 

Helvar is committed to protecting your privacy in conformance with the applicable privacy legislation. You can visit our site without giving any information about yourself. Sometimes we may, however, need certain personal information to be able to provide services that you request, such as our monitoring and maintenance service or other services we may have provided to you. This Privacy Statement explains the principles of the data collection and the purposes of using the data under those situations, and informs you on our use of cookies on our web site.

 

Collection of Personal Information

When we need information that personally identifies you or allows us to contact you we may collect it either by using specific on-line forms on our web site, via the mobile application, through our partner website or our service portal. Your information collected includes your name, address (this might be your home address and/or the address where our services are being used), e-mail address, telephone number, location data and company name. We may also collect information which enables us to provide the service in question, such as photos you may take from your premises. We may also collect information generated from your use of our services. We do not collect any sensitive personal data. The connection of the on-line forms is not protected with any encryption program, so please do not send any sensitive information though the on-line forms.

 

Use of Cookies

We may use cookies in connection of our services and on our web site. Cookies are small files, typically of letters and numbers, thatnumbers, which are automatically stored on the computer's hard disk when the user accesses certain sites on the Internet. Cookies can be used to maintain session state and help identify the user's personal preferences within the online service. If you do not wish to receive cookies or do or do not want to be notified of when they are placed to your computer, you may set your web browser to do so. If you do so, please be aware that you may not be able to view nor use certain parts of the web site.

Hubspot

Helvar's website uses HubSpot cookies provided by HubSpot, Inc to adjust the way we communicate and the contents to the visitors and subscribers of this website. The cookies collect data about how users use our site. We use the data collected with these cookies to compile reports and to improve our website. The cookies collect anonymized data, such as the number of people visiting our site, how they got to our site and which web pages they visited. Further information about HubSpot cookies can be found at HubSpot’s privacy statement.

Google Advertsing

Helvar's website uses Google Double Click Ad Exchange and Google Tag Manager software provided by Google. These services allow website providers to address their visitors in a targeted fashion by displaying personalized, interest-based advertisements when they visit other websites that are part of the Google Display Network. Google utilizes what are known as cookies to analyse how users use a website. The information collected with these cookies form the basis for interest-based advertising. To do so, Google stores a small sequence of numbers in the browser of the visitor calling on the website. This number is used to record the visits to the website and collect anonymized data on how the website is being used. No personal data of the people visiting the website are collected in the process. If you subsequently visit another website that is part of the Google Display Network, you will be served advertisements that are very likely to be related to the products or information that you have previously viewed. You can use a plugin to permanently deactivate the cookies used by Google. Alternatively, you can deactivate the use of cookies through third parties by visiting the deactivation page of the Network Advertising Initiative and following the opt-out instructions contained therein. Further information on Google remarketing and the privacy statement of Google.

Facebook

Helvar's website uses the “Custom Audiences” remarketing service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). This service allows us to advertise our products and services to the visitors of our website in a targeted fashion by displaying personalized, interest-based Facebook ads to the website’s visitors, when they use the Facebook social network. The remarketing tag provided by Facebook is integrated on the website to implement this service. Further information on this service can be found in the privacy statement of Facebook. If you do not wish the Custom Audiences software to collect data about you, you can deactivate this service.

This tag establishes a direct connection to the Facebook servers when you visit our website. It allows the Facebook server to record which of our webpages you have visited. Facebook allocates this information to your personal Facebook user account. Additional information regarding the collection and utilization of your data by Facebook, your rights in relation to these data and the possibilities to protect your privacy can be found in the privacy statement of Facebook. If you do not want Facebook to assign this information directly to your Facebook user account, you can deactivate the “Custom Audiences” remarketing service. You must be logged in at Facebook to do so.

LinkedIn

We also use LinkedIn Conversion and Remarketing tracking. This allows us to track those visitors who have been referred to this website from a LinkedIn advertisement. See LinkedIn's Privacy Policy for further details.

 

Use of Personal Information

We may process your personal information for the following purposes:

  • To manage our customer relations and to provide you the best possible customer service.
  • To deliver services, such as newsletters, training or support your request or purchase.
  • To conduct marketing campaigns and/or market studies. 
  • To allow you access to limited entry areas of our site as appropriate.
  • To alert you to product upgrades, updated information and other services from Helvar, if you so request.
  • To maintain and develop our products and/or services and create added value in our business.

We only process your personal information when we have a legitimate interest in doing so (for example, in order to deliver the service that you have requested) or when there is another legal basis for the processing of your personal data, such as when you have given your consent to the processing or if the processing is necessary for the performance of a contract to which you are a party. 

We occasionally hire other companies to provide services including mailing. We will only provide those companies with the information to deliver the service, and they are prohibited from using that information for any other purpose. Helvar may disclose your personal information a) if it is necessary to conform to the law or comply with legal process served on Helvar or b) if required by competent authorities. We may transfer personal data to other Helvar group companies and service providers that process data on behalf of us.  

We may transfer the personal data we collect about you to countries other than the country in which the data were originally collected, including to countries outside the EU or the EEA. The laws of those countries may not have the same level of data protection as the country in which you initially provided the data. If we transfer your personal data to other countries, we will protect that data as described in this Privacy Statement and in accordance with the applicable law. We will take all appropriate safeguards to protect your personal data. If you wish for more information on these safeguards, please send a message to helvar@helvar.com to contact the liaison officer of data protection matters.

When processing the personal data we carry out the technical and organisational measures necessary for securing personal data against unauthorised access, against accidental or unlawful destruction, manipulation, disclosure and transfer and against other unlawful processing.

 

Control of Personal Information

When you give us personal information, Helvar does not share that information with third parties without your consent apart from the limited exceptions already listed. The data will only be used for the purposes shown above.

We will only retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Statement that are in relation with you being our customer, for example. We may nevertheless retain certain personal data for the period needed for us to comply with our legal obligations or to resolve disputes.

The controller of your personal data is Helvar Oy Ab in Finland (address: Keilaranta 5, FI-02150 Espoo, Finland). You may contact the liaison officer of data protection matters by sending a message to helvar@helvar.com

As a data subject every person whose personal information we have collected has the rights set forth in the General Data Protection Regulation (the "GDPR").

Every data subject shall have the right to access any information which concerns him or her. In accordance with the GDPR it is possible to rectify, erase or supplement any personal data processed by us, which is erroneous, unnecessary, incomplete or obsolete. The data subject may, in certain circumstances, have the right to request the transfer of data to another company or the restriction of processing. Additionally, the data subject may have the right to object the processing. The provision of personal data may, however, in certain circumstances be a necessary requirement for the use of the services. Helvar reserves the right to suspend the provision of services or to prevent access to the services if the data subject fails to provide necessary data or requires its deletion.

You also have the right to object to processing of personal data for purposes of direct advertising, distance selling or other direct marketing. Every data subject also has the right to lodge a complaint with a supervisory authority.

All requests relating to these rights should be directed to helvar@helvar.com.

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